Refund Policy

Last updated: 5/29/2026

30-day money-back guarantee

If Bright Steps isn't the right fit, email us within 30 days of your purchase and we'll refund you in full — no questions asked. This applies to both one-time purchases (e.g. $9.99 BIP unlock) and your first month of any subscription.

Monthly subscriptions after the first 30 days

You may cancel any time from the account page; cancellation takes effect at the end of the current billing period. We do not pro-rate partial months after the 30-day guarantee window. If you were charged in error or experienced a service outage, contact us for a review.

How to request

Reach us through the in-app support channel with your account email and the transaction date. We respond within 5 business days.

Chargebacks

Please contact us first — we can usually resolve issues faster than a chargeback. Fraudulent chargebacks may result in account suspension.

See also: Terms of Service · Privacy Policy